Service Concept of Qilute Steel Co., Ltd.
Respect for customers, understand customers, create value for customers, is our service purpose, wholeheartedly, dedicated to customer troubleshooting is our service concept. We should use "heart" to communicate and "six hearts" to serve.
First, care and love: from the customer's point of view, grasp the customer's mood and needs, and urgently need the customer; think of the problem for the customer ahead of time, and deal with the problem in the bud, so as to prevent the expansion of the problem.
2. Sincerity and meticulousness: regard customers as their own food and clothing parents from the heart; be meticulous and considerate to customers, do some facts for customers, let customers feel the importance of your existence.
Third, diligence and perseverance: treat and complete every work and service with utmost care. Every client's request for consultation, declaration, complaint, etc. should be handled everywhere. Everything should be managed by others. Service should be regarded as a cause, quality as life, and perseverance should be maintained.
The negligence in service is often small and momentary, but the hurt to customers and the frustration left in customers'hearts are long-term and spread. The loss of corporate image may also be sustained and continuously extended and magnified. This is the concept of "wholeheartedly and conscientiously" we put forward in service. Whether old customers or new customers, we should use the standard of "wholeheartedly, wholeheartedly and conscientiously" to complete the task of serving customers every time. "Integrate into the real world, forge the steel backbone," Qilute Steel Co., Ltd. through the "wholehearted, conscientious" service in exchange for domestic and foreign customers'satisfaction and recognition of the company's products.